FAQ

FREQUENTLY ASKED QUESTIONS

 

Can I return, exchange  or cancel my order? 

All products are final sale and are not eligible for any returns, exchanges or cancellations.

 

Do you cover import charges? 

Customers are responsible for all applicable import duties, customs fees, and taxes imposed by their country. These charges are not included in the product or shipping cost.

US CUSTOMERS: As of September 16th all customs and duty charges are applied at checkout*

 

Can I make changes to my order after it is placed?

Changes can be requested, but are not guaranteed. Please review your information before you checkout.

 

How do I know my order is confirmed?

The order is confirmed once you receive a confirmation email. Please check your spam inbox. 

 

How can I track my order?

You will receive a shipping confirmation email with your tracking number. Please check your spam inbox. 

 

My order said it was delivered, but I haven't received anything. What does this mean?

Allow 48 hours after the stated delivery time for your package to show up. If your package hasn't been delivered, please email contact@publicsaint.ca